Objective

Easy for our customers to monitor and measure our services and support team to provides confident that the network or voice problems will be addressed rapidly, minimizing system downtime. Our SLA (Service Level Agreement) is available for customers to investigate, tracking our service process and verify time that used to lives their network or systems again. Our SLA commits to you with;

¨       Problems Consultation:

¨       Service Processes:

¨       Spare Parts:

 

Service Terms

¨       Technical Assistance

¨       Telephone Support

¨       Remote Dial-in

¨       Onsite Services

¨       Flexible, Solution-Oriented Coverage

¨       Out of Warranty Inspection

 

Service & Support Plans  

We are the leader on marketing, design, installation, implementation, service and support the proposed the total network solution, and can provide maintenance coverage 24 hours per day, 7 day a week for Bangkok site and 8 hours per day 5 days a week for up country sites, including holidays.  Strategic deployment of our installation and maintenance groups, material management, remote maintenance, in-place escalation procedures, 24-hours human contact, and several maintenance coverage options are available to customer when choosing Cisco, HP ProCurve, Avaya, F5 and any solutions from us.

There are three Service & Support Plans or Maintenance Contract currently offered...

 

¨       Standard Service Plan

The Standard Service Plan is designed for companies are required economical service for non-critical operations.

 

¨       High Available Service Plan

The High Available Service Plan is a leading class of service that incorporates all the key feature of the standard plan, with the additional of days support; Saturday and Sunday excluded Holidays. The High Available Service Plan provides confidence that the major failure of network or voice system will be address rapidly, minimizing system downtime. 

 

¨       Mission Critical Service Plan

The Mission Critical Service Plan is the premiere class of service that incorporates all the key feature of the high available service plan, with the additional of 7x24 onsite service within 4 hours after the major failure notification. The Mission Critical Service Plan provides confidence that the major failure of network or voice system will be address rapidly, minimizing system downtime.